Voice and conversational AI · Managed enterprise voice
PolyAI
Enterprise voice agents for contact centres, delivered as a managed service on its own dialog models.
Our pick for managed enterprise voice- Vendor
- PolyAI
- Pricing model
- Enterprise usage-based pricing per minute, including maintenance and 24/7 support; quote only.
- Runs on
- PolyAI cloud
- Agentic OS layer
- Agents
- Industries
- Any industry
- Last reviewed
- November 2026
Our verdict
The leading managed option for large contact centres: natural voices, many languages, and a team that maintains the agent. You pay enterprise prices for that service.
What it is
PolyAI builds voice agents that answer customer calls end to end for bookings, billing, account changes, authentication and troubleshooting, across voice, SMS, WhatsApp and chat. It runs on its own dialog models and integrates with contact-centre platforms and CRMs.
In 2026 it added an Agent Development Kit for code-first teams, Wren for improving agents from conversation data, and an Epic integration for healthcare.
Best for
Banks, utilities, hospitality, healthcare and retailers with high call volumes.
Not the right fit
Small teams or developers who want to build their own agents cheaply.
Key capabilities
Lifelike voice agents
Natural conversations in many languages.
Managed delivery
Maintenance, monitoring and upgrades included.
Contact-centre integrations
Telephony, CRM and IVR.
Agent Development Kit
Code-first option for in-house teams.
Strengths
- High-quality, natural voices
- Full managed service
- 99.9% uptime SLA
Watch-outs
- Six-figure annual contracts typical
- No public pricing
- Less control than build-your-own platforms
Pricing
PolyAI quotes per minute, with maintenance, monitoring, upgrades and 24/7 support included. Enterprise contracts typically start in the six figures a year.
Checked November 2026. Vendors change plans often, so confirm current pricing with PolyAI before you budget.
Security and governance
Enterprise security certifications, uptime SLA and integrations for authentication.
How we would roll it out
- Pick high-volume call typesBookings and account queries first.
- Integrate authenticationLet the agent verify callers safely.
- Measure containment and CSATTrack both, not just deflection.
Compare with
Other tools in Voice and conversational AI, closest match first.
Retell AI
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Best for Teams building their own phone agents who want clear pricing.
Vapi
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Voice agent orchestration for developers who bring their own speech, model and telephony providers.
Best for Engineers who want full control of every voice component.
ElevenLabs Agents
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Conversational agents on ElevenLabs voices, across phone, web, chat and email.
Best for Teams that put voice quality and languages first.
Choosing between PolyAI and the alternatives?
Book a call. We look at your systems, data and governance together and tell you which platform fits, and what to build on it first.