Calls queue at peak times and go unanswered after hours.
What it costsLost bookings, missed leads and frustrated customers.
What changesA voice agent answers every call, resolves common requests and books the rest.
Agentic OS · AgentsAI Transformation · Conversational and Voice AI
Agents that answer, resolve and hand over cleanly.
Customers call, chat and message on WhatsApp, in their own language, at any hour. We build chat and voice agents connected to your CRM and ERP, so they can check an order, book an appointment or log a claim, and hand to a person with the full context when they should.
One agent, every channel
- Web chatOn your site and portal
- WhatsAppCommerce, booking and service
- VoiceInbound and outbound calls
- LanguagesEnglish, Spanish, Arabic and more
- SystemsConnected to CRM and ERP
- HandoffTo a person, with context
Every conversation recorded, scored and reviewed
Written for
Heads of customer service, contact centre leaders, COOs and growth leaders
The question you came with
How do we answer every customer, in their language, without growing the team?
Part of Enterprise AI Transformation
Where customers meet your agents. Chat, WhatsApp and voice agents connected to the same systems, controls and audit trail as every other agent.
See the whole programmeWhat your customers are waiting for
If two of these are true, the rest of this page is about you.
The chatbot only answers FAQs.
What it costsCustomers still have to call to get anything done.
What changesAgents connected to your systems, so they can check, book, update and log.
Agentic OS · ContextCustomers want to speak their own language.
What it costsService in one language loses everyone else.
What changesAgents in English, Spanish, French, Arabic, Hindi and other languages, tested with real accents and phrasing.
Agentic OS · SignalHandoffs to people start from zero.
What it costsCustomers repeat themselves and handle times grow.
What changesEvery handoff carries the transcript, the intent and what has been tried.
Agentic OS · FlowHow a call is handled
The same flow for a phone call, a chat or a WhatsApp message.
- Step 01 · Answer
Every contact, at once
The agent picks up in the caller's language, at any hour, with no queue.
- Step 02 · Understand
Intent and identity
It works out what the customer needs and checks who they are against your systems.
- Step 03 · Resolve
Action in your systems
It checks the order, books the slot or logs the claim, within the limits you set.
- Step 04 · Hand over
To a person, with context
When the case needs a person, they get the transcript, the intent and what has been tried.
- Step 05 · Learn
Reviewed every week
Conversations are scored, and answers and handoff rules improved from what failed.
What we build
The capability on the left, what your team would notice on the right.
- Voice
Inbound and outbound voice agents
Answer, qualify, book, remind and follow up by phone, with natural speech and call recording.
- Chat
Web and app chat agents
Grounded in your policies and product data, connected to your systems, with a clean handoff.
- WhatsApp
Commerce, booking and service flows
Catalogues, orders, bookings, payments and service requests on the WhatsApp Business API.
- Language
Multilingual by design
Built and tested in the languages your customers use, including mixed-language conversation.
- Integration
CRM, ERP and contact centre
Read and write to your CRM, ERP, booking and ticketing systems, and your existing telephony.
- Quality
Monitoring and review
Every conversation transcribed and scored, with weekly reviews to improve answers and handoffs.
What stays yours
We build and hand over
- Agent configuration, prompts and test sets
- Conversation flows and integration code
- Runbooks and recorded training
You keep and control
- Your phone numbers and WhatsApp account
- Your conversation data and recordings
- Admin access, in your name
How an engagement runs
The same four steps whatever we build. The first one is small, fixed-fee and useful on its own.
Fixed-scope offers
Fixed scope, a set timeline and a deliverable you keep. The quickest way to start.
Pilot
AI Voice Agent Launch
A voice agent live on your number for one use case, in your customers' languages
- Time
- 6 weeks
- Price
- Fixed fee, agreed on a call
- For
- Heads of customer service, contact centre leaders and growth leaders
The problem. Calls go unanswered at peak times and after hours, and bookings, leads and payments are lost.
What happens, week by week
- Week 1Choose the use case
Pick one: inbound enquiries, bookings, reminders, collections or lead follow-up. Agree languages, limits and handoff rules.
- Weeks 2 to 3Build and connect
The agent built with your scripts and policies, connected to your CRM, booking or ticketing system and telephony.
- Week 4Test with real speakers
Tested in each language with real accents and phrasing, and checked against consent and recording rules.
- Weeks 5 to 6Go live and tune
Live on your number, with every call transcribed and scored, and weekly tuning.
You get
- A live voice agent for one use case
- CRM and booking integration
- Handoff to your team with context
- Call scoring and a weekly review
Who signs off
Head of customer service, and legal for consent and recording
What we need from you
A phone number or telephony access, scripts and policies, and a reviewer
Pilot
Service Resolution Agent
An agent that resolves common requests end to end in your CRM, and hands the rest to people with context
- Time
- 8 weeks
- Price
- Fixed fee, agreed on a call
- For
- Heads of customer service and contact centre leaders
The problem. Most tickets are routine, but each still waits for a person to read it, look things up and reply.
What happens, week by week
- Weeks 1 to 2Baseline and scope
Measure ticket volume, handle time and resolution rate, and choose the request types the agent will handle.
- Weeks 3 to 5Build and connect
The agent connected to your CRM, order and ticketing systems, grounded in your policies.
- Week 6Test on past tickets
Run against hundreds of real past tickets and compare its answers with what your team did.
- Weeks 7 to 8Go live and review
Live on chat, email or WhatsApp, with weekly reviews of resolutions and handoffs.
You get
- A live resolution agent for chosen request types
- CRM and ticketing integration
- Handoff rules with full context
- Baseline and results report
Who signs off
Head of customer service, and legal for customer-facing wording
What we need from you
Ticket history, system access, and a team lead for weekly review
Not sure where to start? Begin with the AI Transformation Review: two to three weeks, $1,500, credited to month one.
Questions
Which languages do you support?
We build in English, Spanish, French, German, Portuguese, Arabic, Hindi and other European, Asian and African languages. Every language is tested with real speakers before launch.
Will it replace our contact centre?
No. It takes the repetitive contacts and the after-hours volume, and hands complex or sensitive cases to your team with full context.
What about consent and recording rules?
Callers are told they are speaking to an AI, recordings follow your retention policy, and consent rules for outbound calls and WhatsApp are built in.
How quickly can we go live?
A first agent for one use case usually launches within weeks. The AI Voice Agent Launch offer sets out the plan.
Keep going
Where Conversational and Voice AI fits your industry, what to read next, and the tools involved.
Industries we do this in
Tools we review for this
AI transformation for the agentic engine era
Start with a fixed-fee AI transformation review. We map your systems, data and teams against the six layers of Pegasus Agentic OS and name the first workflows to hand to agents. You keep the findings whether or not you work with us.