AI Transformation · Insurance and brokers
For insurers, MGAs, brokers and TPAs: agents that take in claims and submissions, prepare underwriting files and answer policyholder queries, alongside AI for fraud signals, renewals and compliance, with a person deciding every claim and every risk.
Where AI helps first
Every agent action approved by a named person
Written for
Heads of claims, Chief underwriting officers and Heads of distribution and brokers
The question you came with
Why do claims and submissions still wait in inboxes for days?
Part of Enterprise AI Transformation
Where it starts in insurance. The first work handed to agents: claims intake agent, submission intake agent and underwriting file preparation. Each one drafts or flags, and a named person approves.
See the whole programmeIf two of these are true, the rest of this page is about you.
What it costsSlow first contact, unhappy customers and higher cost per claim.
What changesFirst notice of loss taken in, documents read and the claim set up for the handler.
Agentic OS · SignalWhat it costsUnderwriters spend their time on admin, and good risks go elsewhere.
What changesSubmissions read, data extracted and the file prepared with gaps flagged.
Agentic OS · ContextWhat it costsLeakage that is hard to recover.
What changesFraud signals flagged with evidence for the special investigations team.
Agentic OS · AgentsWhat it costsLapses and missed cross-sell.
What changesRenewals prepared weeks ahead, with changes in risk and coverage highlighted.
Agentic OS · FlowWhat changes for each of the people who sign off.
Faster claims at lower cost, without losing control.
Underwriters focused on risk, not data entry.
Faster quotes and renewals for brokers and customers.
The capability on the left, what your team would notice on the right.
First notice of loss taken in by portal, email or phone, documents read and the claim set up for the handler.
Broker submissions read, data extracted into your underwriting system, and gaps flagged.
Risk information, loss history and external data assembled into a file for the underwriter.
Patterns and inconsistencies flagged with evidence for investigators to review.
Renewals prepared ahead of the date, with changes in risk and coverage highlighted for the broker or account manager.
Coverage, documents and claim status questions answered by chat, voice and messaging.
The same programme runs in operations, finance and service. These are the first workflows we usually see handed to agents. Each one drafts, checks or flags; a named person decides.
First notice taken in, documents read, and claims set up for handlers to decide.
Submissions read and files prepared, with appetite and gaps flagged.
Quotes and renewals prepared for brokers and account managers.
Premium, commission and claims payments reconciled, with breaks flagged.
Complaints, conduct and regulatory reporting evidence collected as work happens.
Small, fixed and useful on its own. You decide after each step.
Operations, systems and data reviewed, and the first workflows ranked by value: usually claims intake or submission intake.
The highest-value workflow live with a baseline, a named approver and an audit trail.
Underwriting files and renewal preparation, with underwriters deciding.
No. Agents take in, read and prepare. Handlers and underwriters decide, and every decision is logged.
Yes. Claims forms, invoices, medical and repair reports, broker slips and schedules, checked against your rules.
Signals come with evidence for an investigator to assess. Nothing is declined automatically.
With the AI Transformation Review. It names the first workflow worth handing to an agent, and what has to be fixed first.
Fixed-scope offers that fit this industry. Each has a set timeline and a deliverable you keep.
One workflow live in production, measured against a baseline
An agent that resolves common requests end to end in your CRM, and hands the rest to people with context
A voice agent live on your number for one use case, in your customers' languages
The services, tools and rules that matter most in insurance and brokers.
Start with a fixed-fee AI transformation review. We map your systems, data and teams against the six layers of Pegasus Agentic OS and name the first workflows to hand to agents. You keep the findings whether or not you work with us.