Requests arrive by phone, email and app, and are logged by hand.
What it costsLost requests and slow response.
What changesAgents take in every request, classify it, check the contract and create the work order.
Agentic OS · SignalAI Transformation · Facilities management and field services
Enterprise AI for work orders, technicians and buildings.
For facilities management, maintenance and field service companies: agents that take in and triage requests, schedule technicians and draft job reports, alongside AI for building energy, compliance and billing, each approved by a person.
Where AI helps first
- RequestsTaken in and triaged
- SchedulingTechnicians dispatched
- ReportsJob reports drafted
- BuildingsEnergy and faults spotted
- ComplianceStatutory checks tracked
- BillingContracts billed correctly
Every agent action approved by a named person
Written for
COOs and operations directors, Contract and account managers and Finance leaders
The question you came with
Why are technicians still scheduled by phone, and why do SLAs slip every month?
Part of Enterprise AI Transformation
Where it starts in facilities and field services. The first work handed to agents: request intake agent, technician scheduling and job report drafting. Each one drafts or flags, and a named person approves.
See the whole programmeWhat breaks in facilities and field services
If two of these are true, the rest of this page is about you.
Technicians are scheduled by phone and spreadsheet.
What it costsWasted travel, missed SLAs and overtime.
What changesJobs scheduled by skill, location, parts and SLA, with live status for clients.
Agentic OS · FlowJob reports are incomplete or late.
What it costsDisputes, delayed billing and weak compliance records.
What changesReports drafted from technician notes and photos, checked for completeness before sign-off.
Agentic OS · ContextContract billing is reconciled by hand.
What it costsRevenue leakage and client disputes.
What changesWork completed matched to contract terms and billed correctly, with exceptions flagged.
Agentic OS · PulseYour role
What changes for each of the people who sign off.
COOs and operations directors
SLAs met with the technicians you have.
- SLA compliance by contract
- Jobs per technician per day
Contract and account managers
Clients who see what is happening.
- Live job status for clients
- Complete reports for every visit
Finance leaders
Every job billed correctly.
- Billing exceptions flagged
- Days from job to invoice
What we build for facilities and field services
The capability on the left, what your team would notice on the right.
- Requests
Request intake agent
Requests from phone, email, app and portal classified, checked against the contract and turned into work orders.
- Scheduling
Technician scheduling
Jobs scheduled by skill, location, parts and SLA, with a technician app and live status.
- Reports
Job report drafting
Reports drafted from technician notes, photos and readings, checked for completeness before sign-off.
- Buildings
Building energy and fault analytics
BMS and meter data analysed to find faults, waste and savings.
- Compliance
Statutory compliance tracking
Inspections, certificates and planned maintenance tracked, with overdue items flagged.
- Billing
Contract billing
Completed work matched to contract terms and billed, with exceptions routed to finance.
Enterprise AI in facilities and field services, beyond sales
The same programme runs in operations, finance and service. These are the first workflows we usually see handed to agents. Each one drafts, checks or flags; a named person decides.
- Service desk
Requests taken in, triaged and turned into work orders.
- Field operations
Technicians scheduled and job reports drafted for sign-off.
- Buildings
Energy waste and faults flagged from BMS and meter data.
- Finance
Work matched to contract terms and billed, with exceptions routed.
- Compliance
Statutory checks and certificates tracked to completion.
Where we start
Small, fixed and useful on its own. You decide after each step.
- Weeks 1 to 3
AI Transformation Review
Operations, systems and data reviewed, and the first workflows ranked by value: usually request intake or job report drafting.
- First pilot
One workflow in production
The highest-value workflow live with a baseline, a named approver and an audit trail.
- Then
Scheduling and billing
Technician scheduling and contract billing, connected to your field service system.
Questions
Do we need a new field service system?
Often not. We connect agents to the system you run, and recommend a new one only where there is a real gap.
Can clients see job status?
Yes. Clients can get live status and reports through a portal or messaging.
Does building analytics need new sensors?
Usually not. We start with BMS and meter data you already collect.
Where do we start?
With the AI Transformation Review. It names the first workflow worth handing to an agent, and what has to be fixed first.
Where to start
Fixed-scope offers that fit this industry. Each has a set timeline and a deliverable you keep.
Offer · Pilot
AI Voice Agent Launch
A voice agent live on your number for one use case, in your customers' languages
Offer · Pilot
Agent Pilot to Production
One workflow live in production, measured against a baseline
Offer · Pilot
Finance Agent: AP and Reconciliation
Invoices read, matched and posted automatically, with exceptions resolved or drafted by an agent
Keep going
The services, tools and rules that matter most in facilities management and field services.
Services for facilities management
AI transformation for the agentic engine era
Start with a fixed-fee AI transformation review. We map your systems, data and teams against the six layers of Pegasus Agentic OS and name the first workflows to hand to agents. You keep the findings whether or not you work with us.