Citizen enquiries overwhelm contact centres.
What it costsLong waits and repeated contacts.
What changesAgents answer enquiries from official guidance, in citizens' languages, with handoff to officers.
Agentic OS · SignalAI Transformation · Government and public sector
Enterprise AI for citizen services and public operations.
For government departments, agencies, municipalities and public bodies: agents that answer citizen enquiries, process applications and search policy, alongside AI for case management, procurement and reporting, with sovereign data, transparency and a person deciding every outcome.
Where AI helps first
- EnquiriesCitizens answered in any language
- ApplicationsForms checked and pre-filled
- CaseworkCase summaries for officers
- PolicySearch with sources
- ProcurementBids compared and checked
- SovereigntyData stays in-country
Every agent action approved by a named person
Written for
Permanent secretaries and agency heads, CIOs and CDOs and Service and casework directors
The question you came with
How do we serve citizens faster without losing control of data or decisions?
Part of Enterprise AI Transformation
Where it starts in public sector. The first work handed to agents: citizen enquiry agents, application intake and case summaries. Each one drafts or flags, and a named person approves.
See the whole programmeWhat breaks in public sector
If two of these are true, the rest of this page is about you.
Applications arrive incomplete.
What it costsBack-and-forth and long processing times.
What changesApplications checked for completeness as they arrive, with missing items requested.
Agentic OS · FlowOfficers spend hours reading case files.
What it costsBacklogs and inconsistent outcomes.
What changesCase files summarised with sources for the officer who decides.
Agentic OS · AgentsProcurement evaluations take months.
What it costsDelayed programmes and audit risk.
What changesBids compared against criteria, with gaps and risks flagged for evaluators.
Agentic OS · PulseYour role
What changes for each of the people who sign off.
Permanent secretaries and agency heads
Faster services with the same budget.
- Processing time by service
- Contacts resolved first time
CIOs and CDOs
AI that is secure, sovereign and transparent.
- Data kept in-country
- Every AI action logged
Service and casework directors
Officers focused on decisions, not paperwork.
- Backlog by service
- Time per case
What we build for public sector
The capability on the left, what your team would notice on the right.
- Enquiries
Citizen enquiry agents
Enquiries answered from official guidance by web, phone and messaging, in citizens' languages, with handoff to officers.
- Applications
Application intake
Applications and evidence checked for completeness, with missing items requested and the case pre-filled.
- Casework
Case summaries
Case files summarised with sources and timelines for the officer who decides.
- Policy
Policy and legislation search
Policy, guidance and legislation searchable in plain language, with every answer citing its source.
- Procurement
Procurement evaluation support
Bids compared against published criteria, with gaps and risks flagged for evaluators.
- Sovereignty
Sovereign and private AI
Models and data on in-country infrastructure, with access, logging and transparency built in.
Enterprise AI in public sector, beyond sales
The same programme runs in operations, finance and service. These are the first workflows we usually see handed to agents. Each one drafts, checks or flags; a named person decides.
- Citizen services
Enquiries answered from official guidance, with handoff to officers.
- Casework
Applications checked and case files summarised for officers who decide.
- Policy
Policy and legislation searched with sources.
- Procurement
Bids compared against criteria for evaluators.
- Audit and transparency
Every AI action logged; decisions explained and traceable.
Where we start
Small, fixed and useful on its own. You decide after each step.
- Weeks 1 to 3
AI Transformation Review
Operations, systems and data reviewed, and the first workflows ranked by value: usually citizen enquiries or application intake.
- First pilot
One workflow in production
The highest-value workflow live with a baseline, a named approver and an audit trail.
- Then
Casework and procurement
Case summaries and procurement support, on sovereign infrastructure.
Questions
Will AI make decisions about citizens?
No. Agents answer, check and summarise. Officers make every decision, and each one is logged.
Where does the data go?
It stays in-country, on infrastructure approved by your security team, with private models where required.
How do you meet transparency requirements?
Citizens are told when they are dealing with AI, every action is logged, and answers cite their sources.
Where do we start?
With the AI Transformation Review. It names the first workflow worth handing to an agent, and what has to be fixed first.
Where to start
Fixed-scope offers that fit this industry. Each has a set timeline and a deliverable you keep.
Offer · Pilot
Private and Sovereign AI Setup
AI that runs in your region, on infrastructure you control, behind one governed gateway
Offer · Assess
AI Governance and ISO 42001 Readiness
A signed AI policy, an agent inventory with risk tiers, and a plan to ISO/IEC 42001 readiness
Offer · Pilot
Knowledge Assistant in 30 Days
An assistant that answers from your own policies, SOPs and contracts, with sources, in your languages
Keep going
The services, tools and rules that matter most in government and public sector.
Services for government
Tools we review
AI transformation for the agentic engine era
Start with a fixed-fee AI transformation review. We map your systems, data and teams against the six layers of Pegasus Agentic OS and name the first workflows to hand to agents. You keep the findings whether or not you work with us.