Booking changes and questions flood phones and inboxes.
What it costsLong waits and lost bookings.
What changesAgents handle booking enquiries, changes and cancellations within your rules, in any language.
Agentic OS · FlowAI Transformation · Hospitality, travel and food service
Enterprise AI for guests, bookings and operations.
For hotel groups, travel companies, airlines services and restaurant chains: agents that handle bookings and guest requests in any language, answer travellers and keep operations moving, alongside AI for revenue, procurement and finance, each approved by a person.
Where AI helps first
- BookingsChanges and enquiries handled
- GuestsRequests in any language
- ReviewsFeedback read and answered
- OperationsTasks and housekeeping
- ProcurementSupplier invoices matched
- RevenueDemand signals for pricing
Every agent action approved by a named person
Written for
COOs and general managers, Heads of reservations and customer service and CFOs and procurement leaders
The question you came with
Why do guest requests and booking changes still need so many people?
Part of Enterprise AI Transformation
Where it starts in hospitality and travel. The first work handed to agents: booking and reservation agents, guest request agents and feedback and review analysis. Each one drafts or flags, and a named person approves.
See the whole programmeWhat breaks in hospitality and travel
If two of these are true, the rest of this page is about you.
Guest requests get lost between teams.
What it costsUnhappy guests and poor reviews.
What changesRequests captured by messaging and routed to the right team, with follow-up until done.
Agentic OS · SignalReviews and feedback pile up unread.
What it costsIssues repeat, and ratings slip.
What changesFeedback read across sites, themes flagged, and replies drafted for managers.
Agentic OS · PulseSupplier invoices are checked by hand.
What it costsOverpayments and slow closes.
What changesSupplier invoices matched to orders and deliveries, with exceptions routed.
Agentic OS · AgentsYour role
What changes for each of the people who sign off.
COOs and general managers
Better guest experience with the same team.
- Response time to guest requests
- Review scores by site
Heads of reservations and customer service
Bookings handled at any hour.
- Booking contacts resolved by agents
- Conversion on enquiries
CFOs and procurement leaders
Costs under control across sites.
- Invoice exceptions flagged
- Spend by supplier and site
What we build for hospitality and travel
The capability on the left, what your team would notice on the right.
- Bookings
Booking and reservation agents
Enquiries, changes and cancellations handled by voice, chat and messaging within your policies.
- Guests
Guest request agents
Requests captured in any language and routed to housekeeping, maintenance or concierge, with follow-up.
- Reviews
Feedback and review analysis
Reviews and surveys read across sites, themes flagged, and replies drafted for managers.
- Operations
Operations assistant
Procedures, schedules and checklists answered for staff, with tasks tracked to completion.
- Procurement
Supplier invoice matching
Invoices matched to orders and deliveries across sites, with exceptions routed.
- Revenue
Demand and pricing signals
Demand, events and competitor signals summarised for revenue managers.
Enterprise AI in hospitality and travel, beyond sales
The same programme runs in operations, finance and service. These are the first workflows we usually see handed to agents. Each one drafts, checks or flags; a named person decides.
- Reservations
Booking enquiries, changes and cancellations handled within policy.
- Guest service
Requests routed to the right team and followed up.
- Operations
Staff questions answered; tasks and checklists tracked.
- Finance and procurement
Supplier invoices matched across sites.
- Brand and quality
Reviews read across sites, with themes and replies for managers.
Where we start
Small, fixed and useful on its own. You decide after each step.
- Weeks 1 to 3
AI Transformation Review
Operations, systems and data reviewed, and the first workflows ranked by value: usually booking enquiries or guest requests.
- First pilot
One workflow in production
The highest-value workflow live with a baseline, a named approver and an audit trail.
- Then
Operations and procurement
Operations assistant and supplier invoice matching across sites.
Questions
Can agents handle bookings in many languages?
Yes. Agents work in the languages your guests use, by voice, chat and messaging.
Do you connect to our PMS and booking engine?
Yes. We connect to the property management, booking and point-of-sale systems you run.
Will guests know they are talking to AI?
Yes. Guests are told, and can reach a person whenever they ask.
Where do we start?
With the AI Transformation Review. It names the first workflow worth handing to an agent, and what has to be fixed first.
Where to start
Fixed-scope offers that fit this industry. Each has a set timeline and a deliverable you keep.
Offer · Pilot
AI Voice Agent Launch
A voice agent live on your number for one use case, in your customers' languages
Offer · Pilot
Service Resolution Agent
An agent that resolves common requests end to end in your CRM, and hands the rest to people with context
Offer · Pilot
Knowledge Assistant in 30 Days
An assistant that answers from your own policies, SOPs and contracts, with sources, in your languages
Keep going
The services, tools and rules that matter most in hospitality, travel and food service.
Services for hospitality, travel
AI transformation for the agentic engine era
Start with a fixed-fee AI transformation review. We map your systems, data and teams against the six layers of Pegasus Agentic OS and name the first workflows to hand to agents. You keep the findings whether or not you work with us.