AI Transformation · Retail and e-commerce
For retailers, marketplaces and omnichannel brands: agents that resolve customer service contacts, keep product content accurate and forecast demand, alongside AI for stores, returns, suppliers and finance, each approved by a person where it matters.
Where AI helps first
Every agent action approved by a named person
Written for
Heads of customer service, Ecommerce and merchandising leaders and CFOs and operations leaders
The question you came with
Why do customer contacts keep rising, and why is product data always behind?
Part of Enterprise AI Transformation
Where it starts in retail. The first work handed to agents: customer service agents, product content agent and demand forecasting. Each one drafts or flags, and a named person approves.
See the whole programmeIf two of these are true, the rest of this page is about you.
What it costsLong waits, refunds by default and rising cost per contact.
What changesAgents resolve order, delivery and return contacts end to end, and hand the rest to people with context.
Agentic OS · AgentsWhat it costsLost search traffic, returns and marketplace penalties.
What changesProduct data and descriptions checked, enriched and kept consistent across channels for approval.
Agentic OS · ContextWhat it costsLost sales in one store, markdowns in another.
What changesDemand forecast by store and SKU, with replenishment suggestions for planners.
Agentic OS · PulseWhat it costsOverpayments and missed deductions.
What changesSupplier invoices and promotions claims matched to orders and agreements.
Agentic OS · FlowWhat changes for each of the people who sign off.
More contacts resolved, at lower cost.
Accurate content and the right stock.
Margin protected across stores and suppliers.
The capability on the left, what your team would notice on the right.
Order, delivery, return and product questions resolved by chat, email, voice and messaging, connected to your order and CRM systems.
Product data checked and enriched, descriptions drafted per channel, and errors flagged before publishing.
Forecasts by store, channel and SKU, with replenishment and markdown suggestions for planners.
Returns checked against policy, refunds processed within limits, and abuse patterns flagged.
Store teams get answers on policy, stock and procedures, and tasks are tracked to completion.
Invoices, promotions and deductions matched to orders and agreements, with exceptions routed to buyers.
The same programme runs in operations, finance and service. These are the first workflows we usually see handed to agents. Each one drafts, checks or flags; a named person decides.
Contacts resolved end to end, with handoff to people for complex cases.
Product content kept accurate; demand and replenishment suggestions for planners.
Policy and procedure answers for store teams; tasks tracked to completion.
Supplier invoices, promotions and deductions matched, with exceptions routed.
Product claims and labelling checked; consumer complaints tracked.
Small, fixed and useful on its own. You decide after each step.
Operations, systems and data reviewed, and the first workflows ranked by value: usually customer service contacts or product content.
The highest-value workflow live with a baseline, a named approver and an audit trail.
Demand forecasting and supplier claims, connected to your ERP and planning tools.
No. It is about the operations behind it: service, content, stock, returns and suppliers. Web Transformation covers the site itself.
Within the limits you set. Anything above them goes to a person.
The major commerce, order management, ERP and CRM platforms you already run.
With the AI Transformation Review. It names the first workflow worth handing to an agent, and what has to be fixed first.
Fixed-scope offers that fit this industry. Each has a set timeline and a deliverable you keep.
An agent that resolves common requests end to end in your CRM, and hands the rest to people with context
A voice agent live on your number for one use case, in your customers' languages
A clear view of how search engines and AI assistants see and cite you, and the fixes in order
The services, tools and rules that matter most in retail and e-commerce.
Start with a fixed-fee AI transformation review. We map your systems, data and teams against the six layers of Pegasus Agentic OS and name the first workflows to hand to agents. You keep the findings whether or not you work with us.