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Customer service · Specialist AI service agents

Fin (formerly Intercom)

AI service agent that resolves customer questions on any help desk, priced per resolution.

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Our pick for specialist ai service agents
Vendor
Fin, a Salesforce company
Pricing model
Per resolution ($0.99), with a 50-resolution monthly minimum off Intercom; help desk seats extra.
Runs on
Fin cloud
Agentic OS layer
Agents
Industries
Any industry
Last reviewed
November 2026

Our verdict

The quickest way to get a strong AI service agent live, with a published price per resolution. Ownership changed in 2026, so watch the roadmap and contract terms.

What it is

Fin is an AI agent for customer service across chat, email and voice, working inside Intercom's help desk or on Zendesk, Salesforce and others. It answers from your knowledge, runs procedures that take actions, and hands off to people when needed.

Intercom rebranded as Fin in May 2026, and Salesforce completed its acquisition of the company in September 2026.

Best for

Support teams of any size that want automation without replacing their help desk.

Not the right fit

Teams that need fixed annual costs regardless of volume.

Key capabilities

Resolution-focused agent

Answers and completes actions end to end.

Works on any help desk

Intercom, Zendesk, Salesforce and more.

Procedures

Multi-step actions with your systems.

Testing and reporting

Simulate and measure before and after launch.

Strengths

  • Published, simple price per resolution
  • Fast to launch on existing help desks
  • Strong reported resolution rates

Watch-outs

  • Costs rise with success and volume
  • Roadmap may change under new ownership
  • Help desk seats priced separately

Pricing

Fin costs $0.99 per resolution, with a 50-resolution monthly minimum when used outside Intercom. Intercom help desk seats run $29, $85 or $132 per seat per month on annual billing. Enterprise volume discounts are available.

Checked November 2026. Vendors change plans often, so confirm current pricing with Fin, a Salesforce company before you budget.

Security and governance

SSO, SCIM, data residency options and guardrails on Enterprise.

How we would roll it out

  1. Fix the knowledge base firstResolution rate follows content quality.
  2. Add procedures for top intentsRefunds, order status and account changes.
  3. Model resolution volumeForecast cost against ticket volume.

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Zendesk

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Help desk with AI agents on every plan, billed per verified automated resolution.

Best for Service teams already on Zendesk that want AI agents built in.

Seats from $19; AI $1.50 to $2.00 per resolutionRead review
Implementing Fin (formerly Intercom)? Our Conversational and Voice AI team designs, builds and governs it inside your stack. We take no partner fees, so the review above stays independent.See Conversational and Voice AI

More in Customer service · How we govern agents · How an engagement runs

Choosing between Fin (formerly Intercom) and the alternatives?

Book a call. We look at your systems, data and governance together and tell you which platform fits, and what to build on it first.

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