Industry-specific platforms · Healthcare providers
Veeva Vault and Veeva AI
Life sciences cloud for CRM, content, clinical, regulatory, safety and quality, with Veeva AI agents.
- Vendor
- Veeva Systems
- Pricing model
- Enterprise subscriptions per application; Veeva AI on usage-based (token) pricing.
- Runs on
- Veeva cloud
- Agentic OS layer
- Context
- Industries
- Health
- Last reviewed
- November 2026
Our verdict
The system of record for most of the life sciences industry, with agents built for its compliance needs. AI for Vault CRM is free through 2030; other agents bill on usage.
What it is
Veeva runs commercial and R&D on the Vault platform: Vault CRM, PromoMats, clinical operations, regulatory, safety and quality. Veeva AI agents launched in December 2025 for CRM and PromoMats, with safety and quality, clinical, regulatory and medical agents through 2026.
Agents use Anthropic and Amazon models on Amazon Bedrock; customers can build custom agents on Veeva-hosted or their own models.
Best for
Life sciences companies of all sizes, especially for regulated commercial and R&D processes.
Not the right fit
Companies outside life sciences.
Key capabilities
Vault CRM
Life sciences CRM with pre-call and voice agents.
Regulated content
PromoMats and medical, legal and regulatory review.
R&D and quality apps
Clinical, regulatory, safety and quality.
Custom agents
Build agents on the Vault platform.
Strengths
- Built for life sciences compliance
- AI for Vault CRM free through 2030
- Industry-wide adoption
Watch-outs
- Vault CRM migrations are major projects
- No public pricing
- Usage-based AI beyond CRM needs forecasting
Pricing
Veeva is quote-only. Veeva AI uses usage-based pricing, and AI for Vault CRM is offered at no cost through 2030.
Checked November 2026. Vendors change plans often, so confirm current pricing with Veeva Systems before you budget.
Security and governance
GxP-ready validation, audit trails and life sciences compliance controls.
How we would roll it out
- Plan the Vault CRM migrationSequence by country and brand.
- Turn on CRM agents earlyThey are free through 2030.
- Validate agents for GxPDocument use in regulated processes.
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Choosing between Veeva Vault and Veeva AI and the alternatives?
Book a call. We look at your systems, data and governance together and tell you which platform fits, and what to build on it first.