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Resources · Hospitality

AI resources for hospitality, travel and food service

Hotels, travel and food service companies serve guests at every hour and in every language. Agents handle bookings and requests and keep operations moving.

How we work with hospitality

Questions this hub answers

  • Can agents handle bookings in many languages?
  • How do we act on reviews across sites?
  • Where does AI help procurement?

Rules that apply to hospitality

Selected from the regulation tracker. Reviewed 11 November 2026.

EU

EU AI Act

Phasing in
  • Prohibited practices and AI literacy: since 2 February 2025
  • General-purpose AI models: since 2 August 2025
  • Stand-alone high-risk systems: 2 December 2027
  • High-risk AI in regulated products: 2 August 2028

Applies outside the EU when AI is placed on the EU market or its output is used there. The Digital Omnibus delayed high-risk duties; it did not remove them.

Do now: Classify each AI use by risk level, and build oversight, logging and documentation into agents now.

All industries

Source
India

Digital Personal Data Protection Act and Rules

Phasing in
  • Data Protection Board: since November 2025
  • Consent managers: 13 November 2026
  • Full obligations for all organisations: 13 May 2027

Covers notice, consent, security, breach reporting and data rights for digital personal data in India.

Do now: Make sure every agent that reads personal data can check purpose and consent status before it acts.

All industries

Source
Standard

NIST AI Risk Management Framework

Guidance
  • Version 1.0: January 2023
  • Generative AI profile: July 2024

A voluntary US framework widely used to structure AI risk programmes: govern, map, measure, manage.

Do now: Use it as the backbone of your AI risk register if you have none.

All industries

Source
Saudi Arabia

PDPL and SDAIA AI governance

In force
  • Personal Data Protection Law: in force since September 2023
  • Draft Responsible AI Policy consultation: April to May 2026

No AI-specific law yet. SDAIA sets AI ethics principles and generative AI guidance, and personal data is governed by the PDPL.

Do now: Treat SDAIA principles as the expected standard, and track the Responsible AI Policy as it is finalised.

All industries

Source

See the full tracker

Playbooks, offers and news

Role
Type

Playbook

Governing AI agents: a playbook for legal, risk and audit

Agents act, not just answer. How legal, risk and internal audit can set permissions, approvals and evidence before the first agent goes live, without becoming the team that says no.

GovernanceAll industries
Playbook

From AI pilot to production in 90 days

Most AI pilots stall between the demo and the first real customer. A 90-day plan to take one workflow into production with owners, controls and a number the board will recognise.

AI TransformationAll industries
Playbook

Building an AI business case your CFO will sign

Vendor ROI claims do not survive a finance review. How to build a business case from your own baseline, include the run cost, and show payback the CFO can test.

FinanceAll industries
Playbook

Agent-ready architecture: a playbook for technology owners

Agents need access, context and controls, not another platform. How CIOs, CTOs and architects decide where agents run, what they can touch and how to operate them, without rebuilding the stack.

TechnologyAll industries
Playbook

Buying enterprise AI services: a playbook for procurement

AI engagements break the usual statement of work. How procurement can buy in phases, tie payment to measured outcomes, cap the run cost, protect data and IP, and keep the right to stop at every gate.

ProcurementAll industries
Playbook

Fix the record before you add agents

Every AI agent reads your systems of record. If the record is wrong, the agent is confidently wrong at scale. How to fix the data one workflow at a time, before any agent goes live.

Revenue OperationsAll industries
Playbook

Build or partner for AI: a guide for business and technology leaders

Revenue wants results this quarter. Technology wants something it can secure and maintain. How to decide what to build, what to buy and where a partner fits, without a six-month standoff.

StrategyAll industries
News

India's DPDP rules reach their second phase this week

The consent manager framework under India's Digital Personal Data Protection Rules takes effect on 13 November 2026. Full obligations for every data fiduciary follow in May 2027.

11 November 2026All industries
News

EU AI Act: the high-risk deadline moved, the rest did not

The Digital Omnibus moved high-risk obligations to December 2027 and August 2028. Prohibitions, AI literacy, general-purpose model rules and transparency duties are already in force.

9 November 2026All industries
Offer

AI Transformation Review

A ranked list of workflows to hand to agents, with a business case for each

Assess · 2 to 3 weeksAll industries
Offer

Agent Pilot to Production

One workflow live in production, measured against a baseline

Pilot · 90 daysAll industries
Offer

Pegasus Run

Agents, bots and data platforms monitored, fixed and improved every month

Run · Monthly, cancellableAll industries
Offer

AI-Ready Data Assessment

A clear view of which data blocks which AI use case, and the plan to fix it

Assess · 3 weeksAll industries
Offer

Finance Agent: AP and Reconciliation

Invoices read, matched and posted automatically, with exceptions resolved or drafted by an agent

Pilot · 8 to 10 weeksAll industries
Offer

AI Voice Agent Launch

A voice agent live on your number for one use case, in your customers' languages

Pilot · 6 weeksBanking and paymentsReal estateHealthcare+10
Offer

AI Governance and ISO 42001 Readiness

A signed AI policy, an agent inventory with risk tiers, and a plan to ISO/IEC 42001 readiness

Assess · 4 weeksAll industries
Offer

Knowledge Assistant in 30 Days

An assistant that answers from your own policies, SOPs and contracts, with sources, in your languages

Pilot · 30 daysAll industries
Offer

Service Resolution Agent

An agent that resolves common requests end to end in your CRM, and hands the rest to people with context

Pilot · 8 weeksTechnology and SaaSBanking and paymentsLogistics+6
Offer

IT Service Desk Agent

Common IT requests resolved automatically, in Teams, ServiceNow or the web

Pilot · 8 weeksAll industries
Offer

Microsoft 365 Copilot Rollout

Copilot rolled out safely: permissions fixed first, then adoption by role

Pilot · 6 to 8 weeksAll industries
Offer

Process Mining to Automation Roadmap

A fact-based map of where time goes, and a ranked automation and agent roadmap

Assess · 4 weeksAll industries
Offer

AI Search Visibility Audit

A clear view of how search engines and AI assistants see and cite you, and the fixes in order

Assess · 3 weeksAll industries

The monthly enterprise AI briefing

One email a month: the rules that changed, the playbooks worth reading, and what they mean for your industry. Choose your industry and we tailor it.

We use your details to send what you asked for and the occasional briefing. Unsubscribe any time. See our privacy notice.

AI transformation for the agentic engine era

Start with a fixed-fee AI transformation review. We map your systems, data and teams against the six layers of Pegasus Agentic OS and name the first workflows to hand to agents. You keep the findings whether or not you work with us.

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